Refund Policy

Introduction and Scope of the Policy

This Refund Policy applies to payments made for MRPLEASE TOP VENTURES service requests and applications, including registration, post-incorporation, compliance, and related business support services.

Please review this policy carefully before making payment. It explains when a refund may be considered and when a payment may be non-refundable because work has started, an application has been submitted, or charges have been paid to external parties.

General Refund Principles

Refund eligibility depends on whether the service request has been submitted, completed, delayed by external agencies, affected by a duplicate or excess payment, or affected by an error within our control.

Refund approval is not automatic. Every request is subject to verification and approval after reviewing the relevant payment reference, service request, and application status.

Eligibility for Refund Consideration

• Before Submission: If a service is cancelled before submission to CAC or the relevant authority, a 70% refund is applicable after a 30% administrative fee deduction.
• After Submission: If an application has already been submitted, no refund will be processed.
• Failed Registration: If registration fails due to our fault, a 90% refund is applicable.
• Government Delays: We are not responsible for delays from CAC or other government agencies; refunds for delays are not permitted.

Non-Refundable Fees and Charges

• Name reservations already processed.
• Filing fees, government levies, and third-party charges.
• Completed documentation services.

Government or Statutory Fees

Government filing fees, statutory levies, and third-party payment or processing charges may be non-refundable after they have been paid, remitted, or used for the relevant service request.

Services Already Commenced

Where work has already started, documents have been prepared, an application has been submitted, or a service has been completed, the request may not qualify for a full refund or may not qualify for any refund depending on the stage reached.

Name Reservation and Filing Fees

Name reservations already processed and filing fees already used for an application are treated as non-refundable service or statutory costs under this policy.

Third-Party Payment Charges

Third-party charges, payment processing costs, and provider charges may not be recoverable once incurred. Refund review will consider whether such charges have already been applied to the transaction.

Duplicate or Excess Payment

If you believe you made a duplicate or excess payment, contact support with your payment reference, service type, payment date, and amount paid so the transaction can be reviewed.

Failed or Unsuccessful Transactions

If a transaction failed but your account was debited, contact support with the payment evidence and reference information. The request will be reviewed against available payment records and the relevant payment channel status.

Cancelled Service Requests

Cancellation requests are reviewed according to the service stage. Requests made before submission are treated differently from requests made after submission, filing, processing, or completion.

Refund Request Procedure

• Refunds must be requested by email to info@mrpleasetopventures.com within 7 days of payment.
• You may also submit a structured enquiry through the Contact Support form.
• Include enough information for the payment and service request to be identified and reviewed.

Required Supporting Information

To help the support team review your request, provide only relevant payment and service information.

Review and Approval Process

Refund requests are checked against the relevant service record, payment status, submission stage, and supporting information. Approval depends on the facts of the request and the applicable section of this policy.

Processing Timeline and Refund Method

• Processing time for approved refunds is 7-14 business days.
• Approved refunds are processed using an appropriate payment channel after verification.
• The final refund method may depend on the payment record and the channel originally used.

Chargebacks and Payment Disputes

If you raise a payment dispute or chargeback, the transaction may require additional verification through the relevant payment or banking channel. Contact support first where possible so the issue can be reviewed with the available references.

Exceptional Circumstances

Where an unusual issue affects a payment or service request, MRPLEASE TOP VENTURES may review the available information and determine the appropriate support response in line with this policy.

Policy Updates

This Refund Policy may be updated when business processes, service channels, or legal and operational requirements change. The published page is the current public version.